Our goal is that all our customers are satisfied with their orders. We can help you resolve issues with orders that were fulfilled and delivered to you by our local retail partners.  If you are having an issue and would like our assistance please contact our Customer Support Team here. 

California: Per state law, alcohol returns can only be accepted if the product is spoiled or otherwise unfit for consumption, or purchased in error.

What is the DRNXMYTH refund policy?

By law, refunds cannot be processed once an order is placed. All sales are final. 

Drnxmyth is not responsible for delays due to the shipping courier; therefore, can not refund a purchase that does not arrive during the estimated timeline beginning on purchase date and time. Please be advised that Drnxmyth is not responsible for orders shipped to an incorrect address due to customer error. Customers must make sure everything on order is correct before finalizing the order.

By law, refunds or credits cannot be issued in the case of loss, damage, stolen, or perishability. It is encouraged for consumers to purchase Route Insurance during the checkout process. This option is automatically applied to your order unless the consumer chooses to opt-out. Route Insurance covers the consumer's order if it is lost, stolen, damaged, or perishable while in possession of the shipping courier selected by the consumer.  All claims for loss, damage, stolen, or perishability packages must be reported directly to Route within five days of the expected delivery date. 

Many delivery options are provided for consumers to receive their orders successfully, but if Route Insurance is not purchased, a refund or credit can not be processed by the retailer. 

If a consumer feels they received a spoiled item, please email our support team at cheers@drnxmyth.com about your experience, and they will assist.